Join John, Manager, Customer Experience, and Shivam, Product Owner, as they introduce the new freight tool and showcase how the feature can help streamline your day-to-day
What is Freight?
Freight shipping is the process of transporting commodities by land, air, or sea. Typically, when we are referring to freight in the Shipfusion context, this is mostly by land. Common types of freight shipping over land are truckload, less than truckload (LTL), and rail.
Shipfusion Freight is currently limited to Domestic shipments within the US ( exceptions are Alaska, Hawaii, Guam, Martha’s Vineyard, Puerto Rico as they are not able to be quoted via our API integration at this time.)
Freight options within the Shipfusion ecosystem are:
- Inbounds
- Projects
- Wholesale
- Standalone (shipments not originating from or arriving at a Shipfusion facility, the items that will be shipped have to exist as a SKU in the system)
Frequently Asked Questions
What is the typical size of a pallet?
A typical pallet is 48” L X 40” W X 54” H. The height will vary (up to 60'' maximum) if the pallet is stackable.
What is the maximum number of pallets that I can send?
There is no maximum limit. However, if you are attempting to send 6 or more pallets, you will be instructed to reach out to Support. They can help you explore additional options with the freight team to ensure the most optimal booking.
Does Shipfusion provide international freight services?
No, at this time we do not provide this service to our clients.
What happens if the freight is not picked up or delivered on time?
Unfortunately, delays can occur due to various factors affecting freight, such as major weather events, strikes, missed pickup or delivery times, traffic, or freight companies pooling inventory.
What if the inventory is damaged or lost in transit?
As per the Terms & Conditions that the user needs to accept before completing the Freight Booking “Shipfusion does not provide insurance coverage for your inventory. It is your responsibility to ensure that your inventory is adequately insured. Please check with your insurance company to confirm your coverage.”
We handle damaged/lost items on a case-by-case basis. Shipfusion will be the intermediary between you and the freight company and will handle the entire claim process on your behalf.
If your inventory has unfortunately been lost, please provide Shipfusion with all information regarding the shipment as soon as possible. Claim windows are 90 days, and this will help speed up the claim process. The amount will be refunded only after the claim is settled.
If a product arrives damaged, it must be notated on the BOL at the time of delivery.
When does Shipfusion consider freight to be lost?
If a carrier is unable to provide an update after 30 days regarding the whereabouts of your palletized shipment, we consider this lost and eligible to begin the claims process.
What information do I need to provide to file a claim?
- Proof of delivery (POD) - which includes damages noted at the time of delivery
- Photos of inventory when shipped
- Photos of actual damages (to packaging and/or goods)
- The original invoice shows the cost paid for the goods
- A repair estimate (if applicable)
How long does a claim take to process?
The claim process can take anywhere between 1-6 months to be solved.