How to Understand Tracking

Log into your account here
From the Menu bar select Manage Shipments, then change the Show field to Shipped
You should see a list of recently shipped shipments - locate the shipment you wish to view tracking for, and select the carrier icon beside the tracking number
This will open a new window to the carrier’s website, providing your tracking information
If you are using DHL/USPS the different statuses during the packages journey to the customer you will see and what they mean are:
- Package Information Received
  - ELECTRONIC NOTIFICATION RECEIVED: YOUR ORDER HAS BEEN PROCESSED AND TRACKING WILL BE UPDATED SOON
  - ELECTRONIC SHIPPING INFO RECEIVED
  - EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER
- Package Accepted By The Carrier
  - PICKED UP BY SHIPPING PARTNER
- Package is In Transit - Arrived at Waypoint
  - ARRIVAL DESTINATION DHL ECOMMERCE FACILITY
  - ARRIVED AT FACILITY - PARTNER
  - ARRIVED AT LOCAL DISTRIBUTION CENTER
  - ARRIVED AT TERMINAL LOCATION
  - ARRIVED USPS SORT FACILITY
  - PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
  - PROCESSED
- Package is In Transit - Departed Waypoint
  - DEPARTED FROM FACILITY
  - DEPARTED FROM LOCAL DISTRIBUTION CENTER
  - DEPARTED FROM TRANSIT FACILITY
  - DEPARTED TERMINAL LOCATION
  - DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
  - DEPART USPS SORT FACILITY
  - EN ROUTE
  - EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER
  - PROCESSED AT LOCAL DISTRIBUTION CENTER
  - PROCESSED AT TRANSIT FACILITY
  - PROCESSED SORT FACILITY
  - PROCESSED THROUGH SORT FACILITY
  - PROCESSING COMPLETED AT ORIGIN
  - SHIPMENT WAS PROCESSED AT DESTINATION SORTING HUB
  - TENDERED TO DELIVERY SERVICE PROVIDER
- Package is In Transit - Departed international Transit Center
  - ARRIVED AT TRANSIT FACILITY [DESTINATION COUNTRY]
  - ARRIVED AT TRANSIT FACILITY [DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]
  - ARRIVED AT TRANSIT FACILITY [TRANSIT COUNTRY]
- Package is Preparing to Depart to Country of Destination
  - MANIFESTED FOR OUTBOUND TRANSPORTATION
- Package Has Departed from Origin Country
  - DEPARTED FROM EXPORT FACILITY
  - IN TRANSIT TO DESTINATION COUNTRY
  - PROCESSED AT EXPORT FACILITY
- Package has Arrived at Country of Destination
  - ARRIVAL AT DESTINATION COUNTRY
  - ARRIVAL AT DESTINATION COUNTRY - END OF TRACKING, DELIVERY SHORTLY
  - ARRIVAL IN COUNTRY [DESTINATION COUNTRY]
  - ARRIVAL IN COUNTRY [DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]
- Package has Arrived at Customs
  - ARRIVED AT CUSTOMS
  - HELD AT CUSTOMS
- Package has Cleared Customs
  - ARRIVED AT EXPORT FACILITY
  - CLEARED CUSTOMS
- Package has Arrived at Destination Terminal
  - ARRIVAL AT POST OFFICE
  - ARRIVED AT DELIVERY TERMINAL
  - ARRIVED AT PICKUP POINT
  - PROCESSED AT DELIVERY TERMINAL
- Package is Out for Delivery
  - OUT FOR DELIVERY
- Package Has Been Delivered
  - DELIVERED
  - DELIVERED [FRONT DOOR/PORCH]
  - DELIVERED [IN/AT MAILBOX]
  - PICKED UP BY CONSIGNEE
Here are the common issues some packages will encounter:
- Returned to Sender
  - PACKAGE REFUSED BY CUSTOMER
  - NO ONE HOME DURING TIME OF DELIVERY
  - INCORRECT OR INSUFFICIENT ADDRESS
  - UNABLE TO DELIVER AFTER MULTIPLE ATTEMPTS
- Missent
  - THE PACKAGE HAS BEEN SENT TO THE WRONG DISTRIBUTION CENTER OR POST OFFICE
- Shipment on Hold
  - MISSING DOCUMENTATION
  - MISSING CUSTOMS INFORMATION
- Exceptions
  - DAMAGE TO SHIPMENT
  - WEATHER ISSUES CAUSING A DELAY
  - SIGNATURE NOT RECEIVED
  - CUSTOMS DELAY
  - HOLIDAY DELAY
  - DAMAGED OR MISSING LABELS
- Dead Letter
  - ADDRESS IS INCORRECT
  - ADDRESS IS UNDELIVERABLE
  - LABEL IS NO LONGER LEGIBLE

Please note that the Support team at ShipFusion cannot update tracking - this is done entirely by the carriers themselves, and is dependent on a number of factors (when the package is scanned, how long it takes the data to upload to their servers, if there are network outages, and so forth).