How to Understand Tracking

  1. Log into your account here
  2. From the Menu bar select Manage Shipments, then change the Show field to Shipped
  3. You should see a list of recently shipped shipments - locate the shipment you wish to view tracking for, and select the carrier icon beside the tracking number
  4. This will open a new window to the carrier’s website, providing your tracking information
  5. If you are using DHL/USPS the different statuses during the packages journey to the customer you will see and what they mean are:
    • Package Information Received
      • ELECTRONIC NOTIFICATION RECEIVED: YOUR ORDER HAS BEEN PROCESSED AND TRACKING WILL BE UPDATED SOON
      • ELECTRONIC SHIPPING INFO RECEIVED
      • EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER
    • Package Accepted By The Carrier
      • PICKED UP BY SHIPPING PARTNER
    • Package is In Transit - Arrived at Waypoint
      • ARRIVAL DESTINATION DHL ECOMMERCE FACILITY
      •  ARRIVED AT FACILITY - PARTNER
      •  ARRIVED AT LOCAL DISTRIBUTION CENTER
      •  ARRIVED AT TERMINAL LOCATION
      •  ARRIVED USPS SORT FACILITY
      •  PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
      •  PROCESSED
    • Package is In Transit - Departed Waypoint
      • DEPARTED FROM FACILITY
      • DEPARTED FROM LOCAL DISTRIBUTION CENTER
      • DEPARTED FROM TRANSIT FACILITY
      • DEPARTED TERMINAL LOCATION
      • DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
      • DEPART USPS SORT FACILITY
      • EN ROUTE
      • EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER
      • PROCESSED AT LOCAL DISTRIBUTION CENTER
      • PROCESSED AT TRANSIT FACILITY
      • PROCESSED SORT FACILITY
      • PROCESSED THROUGH SORT FACILITY
      • PROCESSING COMPLETED AT ORIGIN
      • SHIPMENT WAS PROCESSED AT DESTINATION SORTING HUB
      • TENDERED TO DELIVERY SERVICE PROVIDER
    • Package is In Transit - Departed international Transit Center
      • ARRIVED AT TRANSIT FACILITY [DESTINATION COUNTRY]
      • ARRIVED AT TRANSIT FACILITY [DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]
      • ARRIVED AT TRANSIT FACILITY [TRANSIT COUNTRY]
    • Package is Preparing to Depart to Country of Destination
      • MANIFESTED FOR OUTBOUND TRANSPORTATION
    • Package Has Departed from Origin Country 
      • DEPARTED FROM EXPORT FACILITY
      • IN TRANSIT TO DESTINATION COUNTRY
      • PROCESSED AT EXPORT FACILITY
    • Package has Arrived at Country of Destination
      • ARRIVAL AT DESTINATION COUNTRY
      • ARRIVAL AT DESTINATION COUNTRY - END OF TRACKING, DELIVERY SHORTLY
      • ARRIVAL IN COUNTRY [DESTINATION COUNTRY]
      • ARRIVAL IN COUNTRY [DESTINATION COUNTRY - TRACKING UPDATES MAY END HERE, WILL BE DELIVERED SHORTLY]
    • Package has Arrived at Customs
      • ARRIVED AT CUSTOMS
      • HELD AT CUSTOMS
    • Package has Cleared Customs
      • ARRIVED AT EXPORT FACILITY
      • CLEARED CUSTOMS
    • Package has Arrived at Destination Terminal
      • ARRIVAL AT POST OFFICE
      • ARRIVED AT DELIVERY TERMINAL
      • ARRIVED AT PICKUP POINT
      • PROCESSED AT DELIVERY TERMINAL
    • Package is Out for Delivery
      • OUT FOR DELIVERY
    • Package Has Been Delivered
      • DELIVERED
      • DELIVERED [FRONT DOOR/PORCH]
      • DELIVERED [IN/AT MAILBOX]
      • PICKED UP BY CONSIGNEE
  6. Here are the common issues some packages will encounter:
    • Returned to Sender
      • PACKAGE REFUSED BY CUSTOMER
      • NO ONE HOME DURING TIME OF DELIVERY
      • INCORRECT OR INSUFFICIENT ADDRESS
      • UNABLE TO DELIVER AFTER MULTIPLE ATTEMPTS
    • Missent
      • THE PACKAGE HAS BEEN SENT TO THE WRONG DISTRIBUTION CENTER OR POST OFFICE
    • Shipment on Hold
      • MISSING DOCUMENTATION
      • MISSING CUSTOMS INFORMATION
    • Exceptions
      • DAMAGE TO SHIPMENT
      • WEATHER ISSUES CAUSING A DELAY
      • SIGNATURE NOT RECEIVED
      • CUSTOMS DELAY
      • HOLIDAY DELAY
      • DAMAGED OR MISSING LABELS
    • Dead Letter 
      • ADDRESS IS INCORRECT
      • ADDRESS IS UNDELIVERABLE
      • LABEL IS NO LONGER LEGIBLE

Please note that the Support team at ShipFusion cannot update tracking - this is done entirely by the carriers themselves, and is dependent on a number of factors (when the package is scanned, how long it takes the data to upload to their servers, if there are network outages, and so forth).