Important Update – Carrier Delays

As we have communicated in previous emails, the global shipping network has been overloaded due to heightened eCommerce volumes related to the Covid-19 crisis. With recent cyber week promotions, this has severely impacted shipping networks all across the globe. Our carrier network has shown more than 300% increase in parcel shipments compared to this time last year and have communicated that packages may be delayed in processing by as much as two weeks. 

As we continue to meet our SLA’s pertaining to order picking and packing, carriers have restricted volumes to allow for continued operations with their increase in volume. We have included some articles outlining the impacts that these carriers have had on eCommerce businesses below:

Wall Street Journal: UPS Slaps Shipping Limits on Gap, Nike to manage eCommerce Surge

New York Times: eCommerce Shipping Holiday Season

Shipfusion is doing everything in its power, including leveraging its deep relationships with our partner carriers, to ensure the fastest delivery possible. Shipfusion is also updating our portal in real-time to give you the most up-to-date shipment statuses, directly communicated from our carrier network. Nevertheless, we encourage our clients to set proper expectations with customers, as shipping delays are occurring and, unfortunately, out of our control.  

Thank you for your patience and continuous support.

The Shipfusion Team