Account Managers

At Shipfusion, you're not just another number, you're our top priority. And your dedicated account manager is always just a phone call or email away.

We believe that your growth shouldn’t be held back by your fulfillment. That's why every client gets a dedicated on-site Account Manager—no upcharges, no service tiers. Just real support from someone that's always got your back, and knows your business from the ground up.

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Real people. Really on-site. Real fast solutions.

In the world of ecommerce, speed and customer satisfaction make or break your DTC brand’s reputation. With Shipfusion’s dedicated on-site account managers, your business gets proactive support that’s all about ensuring every order is shipped out smoothly to keep your customers happy.

Your dedicated Account Manager is ready to tackle any fulfillment challenge, armed with the tools and insights to ensure smooth operations and seamless communication every step of the way.

How Our Account Managers Set Us Apart 

Dedicated Account Manager

Every client, every time. No upcharge, no service tiers.

Rapid Response

Get answers in 4 minutes or less, with most tickets resolved in under 3 hours.

Customer Satisfaction, Proven

With a 99% retention rate and 4.7-star rating on Capterra, Trustpilot, and G2, our clients’ experiences speak for themselves.

Long-Term Partnership

We’re as fired up about your success as you are, providing proactive insights that keep your business growing.

Customers

Don't just take our word for it

Read what our customers say about us.

“Shipfusion was able to handle around 10,000 orders a day across all of our fulfillment locations. It was a time of extremely high volume, and shipping and Shipfusion got through it without a glitch.”
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Krystal Daniel
Senior Operations Manager, TUSHY
Our overall experience with Shipfusion has been nothing short of incredible. From the very beginning, they have consistently exceeded our expectations in every aspect of their service. Their attention to detail, commitment to excellence, and dedication to customer satisfaction have made a significant impact on our operations. We've seen firsthand how their expertise and reliable support have streamlined our logistics, allowing us to focus more on growing our business.
Collin
Customer Experience Coordinator
“My company has been working with Shipfusion for about a year now. Their technology is impressive and intuitive, their customer support is responsive (they have a live chat feature that our team has used for urgent requests) and their fulfillment is quick. We're looking forward to continuing to grow with them.”
marugone
Matt Ruggieri
Co-Founder, Onekind
Shipfusion onboarded us quickly, handled everything with care, and started fulfilling orders without a hitch. Our account manager is incredibly responsive, answering all our questions promptly. Unlike other 3PLs, Shipfusion actually delivers on their promises. We had one major issue in five months, and by the next morning, we had a full report detailing what went wrong and how they were fixing it. They showed us their true colours at that moment, and I can confidently say they passed the test. We’ve tried five other 3PLs, and Shipfusion is hands-down the best. We couldn’t be happier to partner with them and grow together.
Daniel
VP of Operations, Stimara
“Shipfusion is the best of the best... ...We love having Shipfusion as our fulfillment partner and would recommend them to anyone we know. We look forward to continuing to grow with such a great team of hard working people at Shipfusion! Not to mention the technology and customer portal is extremely user-friendly and up-to-date.”
Kalumi
Kalumi Health
United States
Shipfusion has definitely been an upgrade from our previous 3PL. There's levels of service that Shipfusion offers that we never received before, including how communicative everyone is - it takes minutes to talk to the Support team or our Account Manager. Shipfusion has also been able to keep up with our volume increases, even in the face of unexpected growth, at a level that's unheard of.
Emaly
Head of Operations & CX, Alabaster
“I never write reviews but felt compelled to about Shipfusion because I’ve had such a positive experience with them and feel it needs to be shared. Not only do they have an incredibly user-friendly portal and affordable shipping rates (very important in the pandemic era), but their customer service is what really sets them apart. ... ...They are super helpful and I can’t recommend them enough!”
Corrie Pollock
Canada
“Our company has tried several fulfillment services, (Webgistix being the worst for customer service and order fulfillment accuracy) and since changing over to Ship Fusion we have been very pleased. Order accuracy and delivery speed have been great, they are competitively priced... but most importantly, the customer service has been amazing!”
Natashia & Andrew
Canada
"We've been partnered with Shipfusion now for several years. They are excellent at what they do and offer far more competitive rates than their competition. I love that they have multiple warehouses which helps to reduce shipping zone charges. Our rep is always there to address any questions/concerns that arise.”
Jeff Burgee
CEO, JLM Nutritionals

When an issue pops up, get it solved fast.

Our on-site team averages under 3 hours for resolutions, with a 100% satisfaction rate on support tickets. No excuses or delays, just real responsiveness for your brand.

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How Our Account Managers Help Clients Succeed

Alabaster

How Alabaster handled 135% Growth on TikTok Shop

As their business grew, so did the logistical challenges. Shipfusion helped Alabaster scale with seamless fulfillment and their dedicated Account Manager who provided personalized support ensuring smooth operations.

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Kettle & Fire

How Kettle & Fire reduced order turnaround time by 25%

With Shipfusion's reliable fulfillment and their hands-on Account Manager, Kettle & Fire streamlined operations and delivered excellence at scale.

Kettle and Fire Order Fulfillment

Swirly Curly 

How Swirly Curly Scaled Order Volume While Maintaining 99.9% accuracy

SwirlyCurly scaled effortlessly with Shipfusion’s seamless fulfillment and personalized guidance from their dedicated Account Manager.

Swirly Curly case study
Get started with Shipfusion

Ready for a fulfillment partner that’s all-in on your success?

Connect with us, and let’s keep your brand growing, without the hassle.