Shipfusion wasn’t always a fulfillment company.
We actually started out as an ecommerce textbook rental business. As we grew, we started sending out more and more orders each month. But then, we hit a wall. The fulfillment options out there? Let’s just say they left a lot to be desired. Constant errors, radio silence from support, mystery charges on our bill, and zero visibility into our inventory and order data.
So what did we do?
We built our own fulfillment solution. One that could keep up with our scaling business, and keep our customers coming back.
With our customers’ happiness (and the success of our business) on the line, we found more efficient ways to do fulfillment that cut down on time and costs, while ensuring we always knew what was going on with our inventory. It worked so well, that other ecommerce brands started asking if we could handle their fulfillment, too. Turns out, we weren’t the only ones looking for something better—fulfillment that truly worked for fast-scaling brands.
In 2014, Shipfusion was born— one of the first ecommerce-based fulfillment companies in North America.
From the start, we did things differently. No third-party warehouses. No outsourcing our customer support teams. No hidden costs in our pricing. No black box on our customer’s inventory or shipment status.
Instead, we built our own strategically located fulfillment centers, fully operated by Shipfusion employees. And we assigned dedicated Account Managers for every client, at every location. Why? Because we know how important it is to have someone in your corner, repping your brand.
One of our biggest early frustrations was the lack of transparency around our inventory and orders. When we couldn’t find software that gave us what we needed, we built our own—with an in-house dev team most big tech companies could only dream of. Our custom software suite, designed for both our clients and warehouse teams, streamlines integrations, centralizes orders, and gives real-time data on every package’s status and cost.
Our game-changing software and hardware innovations means our on-the-floor warehouse team ships out a package every 1.23 seconds. And with Shipfusion 360, our proprietary customer portal, clients get the full visibility we always wanted.
We’ve been in your shoes. We know the headaches that can come with fulfillment, and we’re here to make sure you never have to deal with them again.
At Shipfusion, we believe your fulfillment partner should be an extension of your brand, someone who’s just as invested in your success as you are.
For over 10 years, we have helped fast-scaling ecommerce businesses crush the challenges of storing, shipping, and fulfilling orders— while helping them save on shipping costs and transit times with our strategically located fulfillment centers across North America.
Want to see how fulfillment is done from people who’ve been where you are? Let’s make it happen.
Outsourced fulfillment that feels like in-house
Every client gets a dedicated, on-site Account Manager who knows your business inside and out — no call centers, no long wait times.
Our Account Managers become a true extension of your team. They learn the ins and outs of your brand, so they’re ready to help whenever you need it.
With instant support via email, phone, or live chat, we resolve issues in under 3 hours on average. Our on-site customer support teams are based in our warehouses, so your needs are addressed immediately. It’s why we have 4.7 star ratings, and maintain 100% customer satisfaction.
