A Friendly Ecommerce Chat:You, Us and Your Shipping Process

By | March 8, 2018

For those of you who’re here — Hi everyone! — and wondering what’s this post is all about, well, it’s basically an introduction to ecommerce shipping for entrepreneurs planning to start an online store.

Now that does not mean those who already run an online store are not welcome here. It’s a friendly chat with lots to offer in value, and you might find a thing or two worth adding to your already impressive knowledge.

Learning is a continuous process, isn’t it?

Anyways, so we want to start this discussion with the importance that shipping process holds in the world of ecommerce.

Ecommerce shipping is something that online retailers don’t give importance to. Or let us correct ourselves – they do, but not as much as they should. The focus is more towards setting up a technically sound online store, selection of products or designing an effective marketing campaign.

Shipping is considered mostly secondary.

And no, we’re not making this stuff up, ecommerce businesses do neglect their shipping process. It’s why so many consumers express their dissatisfaction on regular basis, complaining about the standards of shipping provided by online stores.

Some are not happy with the shipping options that online retailers provide. For some, the offered shipping rates are too high and unreasonable. Then, there are issues with the delivery. For example, orders not being shipped on time or a customer receiving a product that they didn’t even order.

The complaints are endless.

What’s the overall impact?

Customers abandon their shopping carts, you lose returning customers, your competition strengthens and your reputation suffers.

In summary, your shipping process is really important to your business’s success.

How can you improve your shipping process?

By aligning it with your customers’ expectations.

How do you that?

By leveraging the power of online feedback forms. You’ll be amazed by how much you can improve your shipping process by listening to your customers.

Another thing which we would like to talk about in context of ecommerce shipping is how to set shipping rates for your online store.

This is an area where even the experienced online retailers struggle with.

Basically, you have four options. You can either provide your customers with free shipping, flat rate shipping, matrix rate shipping or real-time rate shipping. But before you decide on which type of shipping pricing model you should offer to your customers, you should calculate the average shipping costsfor your business. That way you’ll be able to make an informed decision.

To determine your business’s average shipping costs, you must first calculate handling cost, packaging material cost and postage cost. Add these costs and you’ll have your average shipping costs.

Lastly, we want to briefly touch on the actual delivery process. We strongly recommend you to work with multiple carriers as this makes shipping costs effective and convenient. As for warehousing, if you don’t have a warehouse to store your products, you can partner with a warehouse fulfillment service provider. This will not only reduce initial investment but will also lower your operating cost.

And well that brings us to the end of our post.

Do you have any questions about ecommerce shipping which you feel need answering?

Feel free to reach out, we will be happy to answer your questions.

For further reading: How can a fulfillment service provider facilitate you